"Prior to meeting Karen Bowen I had IPL treatment at another clinic for skin pigmentation, but with little or nothing to show for it. When I asked how many more IPL sessions I would need (I’d had five or six already) to get the results I wanted, the young girl administering the treatment cranked up the intensity and burnt my face.
It looked like I had a zebra-crossing on each cheek – embarrassing to say the least! I had to wear a hat and cover my cheeks with my hair for about six weeks afterwards. The clinic responsible did the bare minimum to fix the problem they had created, giving me two ‘free’ IPL sessions to reduce the stripes, but I felt like a problem they wanted to be rid of quickly rather than someone they wanted to help. I probably should have taken things further and sought compensation but I decided I didn’t want anything more to do with them.
That’s when I found Karen – and what a great experience that’s been! Karen’s knowledge and competence were obvious to me right from the start, and she has gone above and beyond to fix my ‘problematic’ skin. She took so much care to ensure she thoroughly understood my skin before rushing me into treatment, which convinced me that I wouldn’t have another bad experience.
Now, finally, there are no zebra stripes on my face and the condition of my skin is way better than before all of this started. So, thank you, Karen – I only wish I had gone to you in the first place!
It’s important to be able to trust those who treat your skin. I trust Karen fully."